Communication etiquette
Simple rules to keep playing and chatting enjoyable for everyone. Apply to all Xterium channels — Discord, forum, Telegram, VK, YouTube, in-game chat.
- Respect. Respect other players, even if you play against them.
- No spam. No spam or promoting unrelated projects.
- Noise — in the right place. Off-topic chatter only in dedicated channels (offtop, alliance voice).
- Account security. Never share logins/passwords with anyone — Xterium administration never asks for them.
- No cheats or exploits. Using third-party software, bots, or multi-accounting is against game rules and leads to a permanent account ban.
- Constructive criticism welcome. Complaints about balance, bugs, or UX issues — share on the forum or in the Discord #feedback channel. We read every one.
Where you will get help fastest
If you have an urgent game question — the best channel is Discord. Technical issues and complaints — support@xterium.com.
Moderation
Each channel has its own moderators. Serious violations (threats, doxxing, blackmail) are escalated directly to the Xterium team at support@xterium.com — reviewed within 24 hours.
Safety and privacy
If you encounter phishing, threats, or attempts to steal an account — write to support@xterium.com with screenshots. Never share other players' personal data.
